Contact
We're a small team, and we actually answer. Whether it's a question before you order, a tracking update, or a return — reach out and a real person will help you.
The fastest way to reach us for most things. We typically reply within 1–2 business days. To help us help you faster, include your order number if your question is about an existing order.
Phone
+1 (516) 631-3774
Customer Service (Opening Hours):
Mon–Fri: 9:00 AM – 5:00 PM (ET)
Sat–Sun: Closed
If we miss your call, leave a voicemail with your name and order number and we'll call you back.
What to include so we can resolve things in one reply
- Order questions: your order number and the email you used at checkout
- Address corrections: your order number and the complete correct address
- Damaged or wrong items: your order number plus photos of the item, the packaging, and the shipping label
- Returns: your order number and the reason for the return — we'll reply with your return authorization and instructions
Before you write — your answer might already be here
- Delivery times and tracking: see our Shipping Policy
- Returns, exchanges, and refunds: see our Return & Refund Policy
- Common questions: see our FAQ
Mailing address
EZKRA — operated by VR Resolutions LLC 138 Main St, Suite 131 East Rockaway, NY 11518 United States
Please don't ship returns to this address without contacting us first — we'll email you the correct return address with your return authorization