Shipping policy
Every order at EZKRA ships free — no minimum, no codes, no surprises at checkout. Here's exactly what happens after you place an order, and when you can expect it to arrive.
The short version
- Free standard shipping on every order
- Order cut-off: 4:00 PM (ET), Monday–Friday
- Processing: 1–2 business days
- Transit: 6–8 business days
- Total estimated delivery: 7–10 business days
Order processing
We prepare orders for shipment within 1–2 business days, Monday through friday. Our daily cut-off is 4:00 PM Eastern Time — orders placed after that start processing the next business day.
Processing begins once your payment is authorized. If an order needs address confirmation or payment verification, it may take a little longer, and we'll email you if we need anything from you.
Delivery time
Once your order ships, transit typically takes 6–8 business days, for a total of 7–10 business days from order to doorstep.
These are estimates, not guaranteed dates. Weather, carrier delays, holidays, and address issues can occasionally add time. If your order is running late, contact us at info@ezkra.com — we'd rather look into it than have you wonder.
Carriers
Depending on your location and package size, your order may arrive via USPS, UPS, FedEx, or a regional delivery partner. We choose the service best suited to get your order to you reliably.
Tracking your order
As soon as your order ships, you'll get a confirmation email with your tracking number. Please allow up to 48 hours for the carrier's system to show the first scan after the label is created.
You can also check your shipment anytime on our Track Your Order page.
If your order contains multiple items, they may ship separately. You'll get a tracking number for each package — still at no extra cost.
Getting your address right
Please double-check your delivery address at checkout — it's the number one cause of delayed packages. If you spot a mistake after ordering, email us right away at info@ezkra.com with your order number. We'll do our best to correct it before shipment, but we can't guarantee changes once the order is processing or with the carrier.
If a package is returned to us because of an incomplete or incorrect address, or a refused delivery, any re-shipping cost may be the customer's responsibility.
Delayed, lost, or damaged packages
If your tracking hasn't moved for several days or your package is overdue, email us at info@ezkra.com or call +1 (516) 631-3774, and we'll open a carrier investigation where needed.
If tracking shows "delivered" but you don't have the package:
- Confirm the shipping address on your order is correct
- Check around your delivery spot and with household members
- Ask neighbors or building staff
- Give it 24–48 hours — carriers sometimes scan packages as delivered slightly early
Still missing after that? Email info@ezkra.com with your order number and tracking number, and we'll take it from there.
If a package arrives damaged, keep the packaging and take photos of the box and the item, then send them to info@ezkra.com — it makes the resolution much faster.
Questions?
Store Name: EZKRA
Operated by: VR Resolutions LLC
Address: 138 Main St, Suite 131, East Rockaway, NY 11518, United States
Email: info@ezkra.com
Phone: +1 (516) 631-3774
Customer Service (Opening Hours):
Mon–Fri: 9:00 AM – 5:00 PM (ET)
Sat–Sun: Closed