FAQ
How do I know my order went through?
You'll receive a confirmation email within a few minutes of placing your order. If it doesn't arrive, check your spam folder first, then contact us with the name and email you used at checkout.
Can I change or cancel my order?
Yes — within 24 hours of ordering, email info@ezkra.com with your order number and "Cancellation Request" in the subject line. Once an order enters processing or ships, we can't cancel it, but you can return it after delivery under our 30-day return policy.
I entered the wrong shipping address. What do I do?
Email us immediately with your order number and the correct address. We'll do our best to fix it before the order ships — after that, changes usually aren't possible, so please double-check your address at checkout.
What payment methods do you accept?
All payment methods shown at our checkout, processed securely. We never see or store your full card number.
Shipping
How much is shipping?
Standard shipping is free on every order. No minimum, no code needed.
How long does delivery take?
Orders are processed in 1–2 business days, and transit takes 6–8 business days — so plan on 7–10 business days total from order to delivery. Full details are in our Shipping Policy.
When will I get tracking?
As soon as your order ships, you'll receive an email with your tracking number. Allow up to 48 hours for the carrier's system to show the first scan.
My tracking hasn't moved in days. Should I worry?
Not yet — carriers sometimes go a few days between scans, especially mid-route. If nothing updates for 5+ days or your order passes the 10-business-day mark, contact us and we'll investigate with the carrier.
Do you ship to PO boxes?
It depends on the carrier assigned to your order. If you need delivery to a PO box, email us before ordering and we'll confirm whether it's serviceable.
Will my items arrive together?
If your order has multiple items, they may ship separately with their own tracking numbers. You won't pay anything extra for that.
Returns & refunds
What's your return policy?
You have 30 days from delivery to return eligible items. Items need to be unused, in original condition and packaging. There's no restocking fee. Full details are in our Return & Refund Policy.
Who pays for return shipping?
If we made the mistake — wrong item, damaged, or defective — we cover the return cost. If it's a change of mind, you cover the actual return shipping cost.
How long until I get my refund?
Within 10 days of us receiving your return, back to your original payment method. Your bank may take a few extra days to post it.
My item arrived damaged. What now?
Keep the packaging, take photos of the box and the item, and email them to info@ezkra.com with your order number. We'll resolve it with a replacement or a full refund — the photos make it fast.
Can I exchange instead of return?
Yes — email us within 30 days of delivery and we'll arrange an exchange for another size, color, or product, subject to availability. Any price difference is charged or refunded.
Where do I send my return?
Wait for our return authorization first — we'll email you the correct return address. Please don't ship anything until you have it, as unauthorized returns may not qualify for a refund.
Products
Are the colors on the website accurate?
We photograph products as accurately as we can, but screens vary — finishes and colors may look slightly different in person. If what arrives isn't what you expected, the 30-day return policy has you covered.
Do your lighting products work with US outlets?
Yes — products sold on ezkra.com are intended for the US market. Specific electrical details (bulb type, wattage, voltage) are listed on each product page. If something you need to know isn't listed, ask us before ordering.
A product I want is out of stock. Will it come back?
Often, yes. Email us the product name and we'll tell you honestly whether and roughly when it's expected back.
Contact
How do I reach a real person?
Email info@ezkra.com
call +1 (516) 631-3774,
Customer Service (Opening Hours):
Mon–Fri: 9:00 AM – 5:00 PM (ET)
Sat: 10:00 AM – 4:00 PM (ET)
Sun: Closed
Where is EZKRA located? We're based in New York. EZKRA is operated by VR Resolutions LLC, 138 Main St, Suite 131, East Rockaway, NY 11518, United States.