Refund policy

We want you to be happy with what you ordered. If something isn't right, here's exactly how cancellations, returns, exchanges, and refunds work at EZKRA — in plain language.

Policy Summary

• 30 days to return, counted from the day you receive your order
• Returns accepted for defective and non-defective items (yes, change-of-mind counts)
• No restocking fee
• Items must be new and unused, in original packaging
• Refunds go back to your original payment method within 10 days of us receiving your return
• Return shipping: we pay if the item is damaged, defective, or wrong; you pay for change-of-mind returns

Cancelling an order

Changed your mind right away? Email info@ezkra.com within 24 hours of placing your order with your order number and "Cancellation Request" in the subject line.

We'll do our best to catch it in time. Once an order has entered processing we can't guarantee cancellation, and orders that have already shipped can't be cancelled — but you can still return them after delivery under this policy.

How to start a return

1. Email info@ezkra.com within 30 days of receiving your order
2. Include your order number, the item you're returning, and the reason
3. If the item is damaged, defective, or not what you ordered, attach clear photos of the item, the packaging, and the shipping label
4. We'll reply with your return authorization and the return address
5. Pack the item securely with all original packaging, tags, and accessories, and ship it to the address we give you

Please wait for our return instructions before mailing anything — packages sent without authorization or to the wrong address may not qualify for a refund.

What can be returned

To be eligible, an item needs to be:

• Unused and in its original condition
• In the original packaging, with all tags, manuals, and included parts
• Accompanied by your order number or proof of purchase

Items that show signs of use, damage after delivery, or missing components may not qualify for a full refund. There is no restocking fee for eligible returns.

Who pays return shipping

We pay when the problem is on our end:

• You received the wrong item
• The item arrived damaged
• The item has a manufacturing defect

Contact us first with photos — we'll arrange the return cost with you and, depending on the situation, offer a replacement or a full refund.

You pay the actual return shipping cost when the return is a personal preference:

• Ordered the wrong size, color, or variation
• It doesn't fit or suit the space as expected
• You simply no longer want it

We recommend using a trackable shipping service for your return. We can't refund packages that are lost on their way back to us.

Refunds

Once your return arrives, we inspect it to confirm it meets the conditions above, then issue your refund to the original payment method. You can expect your refund within 10 days of us receiving the return. Your bank or card issuer may take a few extra days to post the credit to your statement.

Original expedited shipping fees (if any were charged) are refundable only when the return is due to our error or a defective item.

If a returned item doesn't meet the eligibility conditions, we'll contact you to discuss options before anything else happens.

Exchanges

Want a different size, color, or product instead of a refund? Email info@ezkra.com within 30 days of delivery and we'll set it up, subject to availability. Any price difference is either charged or refunded.

Same shipping rules apply: we cover the cost when we sent something wrong, damaged, or defective; preference-based exchanges follow the change-of-mind shipping terms above.

If your order never arrives

If your package hasn't shown up within the timeframe in our Shipping Policy, email info@ezkra.com with your order number and tracking number. We'll investigate with the carrier, and if the shipment is confirmed lost, you choose:

• A free replacement, or
• A full refund to your original payment method

Items we can't take back

Unless they arrive damaged, defective, or incorrect, we can't accept returns of:

• Personalized or custom-made items
• Products marked "final sale"
• Gift cards
• Items with broken hygiene seals
• Items returned after the 30-day window

Any product-specific restriction is stated on the product page before you buy. Nothing in this policy limits your rights under applicable consumer protection law.

Discounted purchases

Refunds are based on the amount you actually paid after any discount. If returning part of an order means the rest no longer qualifies for a bundle or minimum-purchase discount, the refund may be adjusted accordingly.

Contact Information